Frequently Asked Questions

The best way to change your order is to contact us as soon as possible. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Check your spam folder first. If it's not there, contact us with the email address you used at checkout and we'll resend your confirmation.

Absolutely. We use industry-standard SSL encryption and never store your complete payment details. All payments are processed through secure payment providers.

Each set clips over your shirt buttons in seconds – no sewing required. They're designed to fit standard shirt buttons securely and elegantly.

Every set is sold in two pieces. Except Aura Stone Collection - they are sold as Single Item. 

Our button covers are crafted from high-quality materials including stainless steel, brass, and enamel. Each piece is designed in London with attention to detail and durability.

Designed with precision, our button covers are crafted to complement standard shirting while offering refined options for smaller button profiles.

• Standard Fit — accommodates buttons up to 16mm
• Small Fit — tailored for buttons up to 11mm

Selected styles are intentionally designed with a smaller scale to ensure a closer, more secure fit on refined garments. Please check the sizing of each product on the product pages. 

Size Reference

We offer free returns within 14 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and not demaged. All products are subject to inspection once we receive them. Find more information at https://ateliernarine.com/apps/parcelpanel-returns/ 

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

UK: 3-5 business days
EU: 5-10 business days
🌍 Other countries: 7–21 business days based on the destination

If your package hasn't arrived within the expected timeframe, please contact us with your order number and we'll investigate with the carrier.

Yes! We ship worldwide to most countries. Shipping times vary by location, and the estimated delivery date will be shown at checkout.